Have questions about XTOOL products or services? You're in the right place. Our FAQ section covers the most common inquiries regarding device setup, software updates, vehicle coverage, key programming, warranty, and more. Whether you're a new user or an experienced technician, this page provides quick, accurate answers to help you get the most out of your XTOOL tools.
XTOOL provides professional diagnostic tools, key programmers, TPMS tools, ADAS calibration devices, and EV diagnostic equipment—designed for workshops, locksmiths, and automotive technicians worldwide.
Yes. XTOOL products cover over 95% of global vehicles, including gasoline, diesel, hybrid, and electric models. Coverage updates are released frequently to support newer systems and models.
XTOOL is headquartered in Shenzhen, China, with global operations. We have established offices in the United States and Europe, and opened a manufacturing facility in Malaysia to better serve regional markets and ensure faster delivery and support.
Orders are processed within 1–2 business days. Delivery usually takes 7-12 days depending on your region. Tracking numbers and shipping updates will be provided via email.
Most XTOOL products come with a 1-year limited warranty and 2–3 years of free software updates. Extended service and repair support are available through our global network.
You can contact our technical support team via email at supporting@xtooltech.com. We offer remote assistance, manuals, and troubleshooting guides.
